Effective Date: March 20, 2025
Welcome to Vivid Mind Productions! By using our services, you agree to the following terms and conditions. Please read them carefully.
1. General Terms
Vivid Mind Productions (“we,” “us,” or “our”) provides printing and shipping services (“Services”) to customers (“you” or “Customer”). These Terms and Conditions (“Terms”) govern your use of our Services. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, you should not use our Services.
2. Services Provided
Vivid Mind Productions specializes in printing and shipping products, including but not limited to business cards, flyers, posters, and custom merchandise. We offer digital printing, large format printing, and shipping services.
We reserve the right to modify, suspend, or discontinue any part of our Services at any time, without prior notice.
3. Ordering Process
3.1 Placing an Order
To place an order, you must submit a request through our website, email, or other designated platforms. When placing an order, you must provide accurate and complete information, including shipping addresses, order details, and payment information.
3.2 Product Customization
You are responsible for ensuring that all designs, logos, and other content submitted for printing are accurate and appropriate for production. Vivid Mind Productions is not responsible for errors in artwork or design submitted by the customer.
Third-Party Content
Some resources may be sourced from third-party platforms like Pixabay. Vivid Mind Productions is not responsible for the content or licensing of third-party materials. By using such content, you agree to review and comply with the applicable license terms, including those of Pixabay, available here.
3.3 Pricing
Pricing for our Services is listed on our website or quoted by our customer service team. Prices are subject to change at any time, but any changes will be communicated before proceeding with your order.
3.4 Payment
Payment for all Services is required at the time of order. We accept various payment methods, including credit/debit cards and PayPal. Full payment is required before production begins.
3.5 Order Confirmation
After receiving your payment, we will provide an order confirmation via email. This confirmation will include an order number and summary of the items ordered. Please review the confirmation carefully for accuracy.
4. Production and Shipping
4.1 Production Times
Production times may vary depending on the complexity and volume of your order. We will provide an estimated production timeline at the time of ordering. However, we do not guarantee specific delivery dates.
4.2 Shipping
Shipping charges are calculated based on the size, weight, and destination of your order. You will be notified of the shipping cost at checkout. We use third-party carriers for delivery, and shipping times may vary depending on the carrier.
Vivid Mind Productions is not responsible for any delays, damages, or losses incurred during shipping. Once your order has been shipped, you will receive a tracking number to monitor your shipment.
4.3 Shipping Address
It is your responsibility to ensure that the shipping address provided is correct. Vivid Mind Productions is not responsible for orders that are delivered to an incorrect or incomplete address provided by the customer.
5. Cancellations and Returns
5.1 Cancellations
Orders can only be canceled before production begins. Once the printing process has started, cancellations will not be accepted. If you need to cancel an order, please contact us as soon as possible. We will inform you if the order has already entered production.
5.2 Returns and Exchanges
Due to the custom nature of our products, we do not accept returns or exchanges unless there is a defect in the product or an error on our part. If you receive a damaged or incorrect item, please contact us within 7 days of receipt with photographs of the issue, and we will arrange for a resolution, which may include a replacement or refund.
6. Intellectual Property
6.1 Customer’s Content
You retain ownership of any intellectual property rights to the designs, logos, images, and other content that you submit to Vivid Mind Productions for printing. By submitting content to us, you grant us a non-exclusive, royalty-free license to use, reproduce, and display the content solely for the purpose of fulfilling your order.
6.2 Our Content
All content on the Vivid Mind Productions website, including text, images, logos, and graphics, is the property of Vivid Mind Productions and is protected by copyright laws. You may not use, copy, or distribute our content without prior written consent.
7. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
8. Limitation of Liability
Vivid Mind Productions is not liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our Services. Our liability is limited to the amount you paid for the specific product or service in question.
9. Indemnification
You agree to indemnify and hold harmless Vivid Mind Productions, its affiliates, employees, agents, and partners from any claims, losses, or damages arising out of your use of our Services or any violation of these Terms.
10. Governing Law
These Terms and your use of our Services shall be governed by and construed in accordance with the laws of the jurisdiction in which Vivid Mind Productions operates.
11. Dispute Resolution
In the event of any dispute, claim, or controversy arising out of or in connection with these Terms or your use of our Services, you agree to resolve the dispute through informal negotiations with us first. If the dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA).
12. Changes to Terms
Vivid Mind Productions reserves the right to update or modify these Terms at any time. Any changes will be posted on this page, and the updated Terms will take effect immediately upon posting. We encourage you to review these Terms periodically.
13. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Vivid Mind Productions
Email: info@vividmindproductions.com
Website: vividmindproductions.com
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.